“The soft overcomes the hard, everyone knows it but few live by it.” Lao Tzu There is an old story about a man whose horse and wagon were stuck trying to cross a small river. A philosopher came along and asked him, “Have you discovered...
Lessons for business and life often come from unexpected places. This unexpected lesson is exactly what happened to me in Sicily when I encountered a “goat handler” standing next to a crater on Mount Etna. Janice and I spent eight days in Sicily in...
For almost two decades, United Airlines had a brand slogan that was simple and easy to understand: The Friendly Skies. Not surprisingly, that drew large laughter at a recent keynote when I put it up on the screen given that in the weeks before, the airline had gone...
As some of you may know, my mother passed away six weeks ago now, just short of her 82nd birthday. I appreciate the many well wishes I received from so many of you. Many of you have lost a parent so know the enormity of this...