When CEO Tony Hsieh was asked why Zappos was so successful, he said, “for us, our number one priority is corporate culture—once the culture is right, great customer service and brand building happens naturally.” This can be as true for a small team of people......27 February, 2012No comment
DR. JOHN IZZO ON EMPLOYEE ENGAGEMENT
Employee engagement has been shown to be a driver of customer loyalty, profitability and turnover.
I was a pioneer in the employee engagement movement in 1994 with my book Awakening Corporate Soul. Since then we have researched the highest engagement companies and the most engaging leaders globally to identify the secrets of highly engaging leaders, teams and companies. We have spent our entire career helping some of the best companies in the world achieve sustainable advantage through high engagement workplaces. Engagement is not a mystery, but is driven by how leaders lead every day. Everyone is responsible for engagement from the front line to the CEO.