Our employees are our most important ambassadors for our organization. How they talk about us often determines our reputation both with customers and potential future employees. While only 16% of people say they trust what a company says about itself in advertising and social media,...
Every employee has a purpose. It is the reason they get up in the morning and come to work and it is more than simply about compensation and status. Purpose is the engine of performance, but few leaders tap into it. In this video blog, I...
For almost two decades, United Airlines had a brand slogan that was simple and easy to understand: The Friendly Skies. Not surprisingly, that drew large laughter at a recent keynote when I put it up on the screen given that in the weeks before, the airline had gone...
Happiness is all the rage today. Books about happiness proliferate everywhere, it seems. The science of happiness has become big business, as well as the subject of scientific exploration. University studies seeking to discover, through clinical research, how happiness is engendered and maintained have become...
Wells Fargo bank just closed the most important account any company has—the trust account. Not only did they open accounts in customers’ names without their permission and charge them fees for accounts they never asked for, but have now fired over 5,000 employees who more...
Purpose at work has become a hot topic in leadership circles these days. Although employees are clearly rating purpose more highly as something they want from work, the reality is that employee engagement and commitment have always been connected to purpose. When I wrote my...